24/7 service worldwide
To ensure your long-term satisfaction, we have a worldwide network of service experts at your disposal. No matter where or when, we can quickly and immediately get to the bottom of your service needs.
Many of our machines feature an integrated VPN solution, which enables our specialists to access and troubleshoot your machine remotely. If the problem cannot be solved by analysis over the phone or via remote access, we will quickly dispatch one of our experts to investigate the issue on site.
In urgent cases, you can also call us at:
0180 5 00 11 27
Our service in detail
Special mechanical engineering is all about customer-specific designs. This is why we ensured that we can quickly access the most important information and drawings in our databases – even for highly complex systems. Preventative maintenance is key to our service. We offer preventive maintenance and tailor-made maintenance agreements. This allows us to take action before problems even occur.
Training courses for all specialist areas from maintenance to process experts are provided at our location in Dietzenbach or at your facilities.
Our machines are equipped with a VPN system for quick troubleshooting, which also enables remote access via a cellular network without accessing your company’s network.
- Detailed system for data storage
- Remote access, also via cellular network
- Use of all DVS Group resources
- Training of your staff
- Preventive maintenance and maintenance agreements
This allows us to quickly get to the bottom of the problem you are describing. Together with your staff, who are working right on the machine, we will find a suitable solution. Alternatively, we can promptly dispatch a service technician. Once again we draw on the resources of the DVS Group, whose 1st tier support can quickly support you on site.
We are your ideal partner for all questions concerning solutions for the complete machining of your workpieces – especially when it comes to complex tasks.
Dominik Gerhardt – Head of Service
T +49 (0)6074 4873-143