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Our service subscriptions
MAXIMUM RELIABILITY AND EFFICIENCY

Our service subscriptions

With our new subscription solutions, we offer you the perfect symbiosis of traditional on-site service and digital innovations to take your production to a new level. DVS Service combines in-depth expertise in machine service with state-of-the-art digital tools to offer you tailor-made solutions for efficient and future-proof production.

Our service packages combine machine service and operating service for comprehensive support of your systems. As usual, you conclude a support contract with a DVS subsidiary of your choice and benefit from an optimally coordinated service from the entire DVS Technology Group.

Take advantage of our integrated services: You get access to our digital platforms, physical replacement and consumable parts as well as comprehensive maintenance and repair services. With our solutions, you ensure maximum availability, capacity and speed - and always stay one step ahead.

Discover how we combine traditional and digital services to create a comprehensive offering that is perfectly tailored to your needs.

 

Why get a service subscription? Advantages
01

All-round peace of mind:
With our service subscriptions, you are always on the safe side. We take care of regular maintenance, proactive inspections and the replacement of critical components before problems arise.

02

Predictable costs, no surprises:
Thanks to fixed, transparent cost structures, you know exactly what you can count on. You benefit from predictable budgeting and reduce your financial risk.

03

Prioritized support:
Our subscription customers enjoy top priority. In the event of a technical problem, our specialists are on hand immediately to reduce downtime to a minimum.

04

Optimum machine availability:
Regular and professional maintenance ensures the best possible availability of your machines. This means less downtime, higher productivity and ultimately more profit for your company.

Service subscriptions offer options Technical support
FOR SAFE BASIC PROTECTION Basis

Guaranteed response times within service hours.

MORE SERVICE FOR MORE SAFETY Standard

Extended service times, response within 3 hours, technicians on site within 72 hours.

ALL-ROUND PEACE OF MIND – OUR PREMIUM PACKAGE Premium

Round-the-clock availability, response within 2 hours, technicians on site within 48 hours.

Services

basis

standard

premium

Availability

Monday - Friday. 8:00 - 17:00 Uhr*

Monday - Friday. 7:00 - 19:00 Uhr*

Around the clock (24 h per day)*

Response time first contact

     

Priority level 1

4h

3h

2h

Priority level 2

6h

5h

4h

Priority level 3

8h

7h

6h

Fault message

     

via ticket system via customer portal

via e-mail

Fault processing

     

via e-mail

by telephone

via video chat

Remote Access**

On-site support response time

     

Priority level 1

96h

72h

48h

Priority level 2

120h

96h

72h

Priority level 3

144h

120h

96h

First 15 min free

X

Package price (15 hours remote service)

2.650 Euro

2.500 Euro

2.350 Euro

Digital services

     

DVS Connect customer portal

Connect machine file

Legend: Availability * Times also refer to the CET time zone. This does not apply on national holidays in Germany or on the days 24/25/26/12 and 31/12/1/1. Remote Access** Technical requirements for remote access must be met.

     
Get the right subscription offer now

Thank you for your interest in the services offered by the DVS Group. We need a few details from you so that we can offer you the right service subscription.

I am interested in the following Service-Abo:

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Maximum safety and efficiency Further services
TECHNICAL SUPPORT

Remote technical support
On-site technical support

DIGITALE SERVICES

Customer portal  DVS Connect
Digitale Machine file
Digitale Documentation
HRI® Process monitoring
Tool Management
MES Integration
Energy Monitoring
ProAC

MAINTENANCE

Inspection
Preventive maintenance
Geometry measurement
Overhaul
General overhaul/retrofit
Machine relocation

TRAINING

Operator training
Specialist training courses

PROCESSES

Process optimization
Production support

BUILDING GROUPS

Assemblies Bearing service
Spindle bearing service