Our service subscriptions
With our new subscription solutions, we offer you the perfect symbiosis of traditional on-site service and digital innovations to take your production to a new level. DVS Service combines in-depth expertise in machine service with state-of-the-art digital tools to offer you tailor-made solutions for efficient and future-proof production.
Our service packages combine machine service and operating service for comprehensive support of your systems. As usual, you conclude a support contract with a DVS subsidiary of your choice and benefit from an optimally coordinated service from the entire DVS Technology Group.
Take advantage of our integrated services: You get access to our digital platforms, physical replacement and consumable parts as well as comprehensive maintenance and repair services. With our solutions, you ensure maximum availability, capacity and speed - and always stay one step ahead.
Discover how we combine traditional and digital services to create a comprehensive offering that is perfectly tailored to your needs.
All-round peace of mind:
With our service subscriptions, you are always on the safe side. We take care of regular maintenance, proactive inspections and the replacement of critical components before problems arise.
Predictable costs, no surprises:
Thanks to fixed, transparent cost structures, you know exactly what you can count on. You benefit from predictable budgeting and reduce your financial risk.
Prioritized support:
Our subscription customers enjoy top priority. In the event of a technical problem, our specialists are on hand immediately to reduce downtime to a minimum.
Optimum machine availability:
Regular and professional maintenance ensures the best possible availability of your machines. This means less downtime, higher productivity and ultimately more profit for your company.
Services |
basis |
standard |
premium |
Availability |
Monday - Friday. 8:00 - 17:00 Uhr* |
Monday - Friday. 7:00 - 19:00 Uhr* |
Around the clock (24 h per day)* |
Response time first contact |
|||
Priority level 1 |
4h |
3h |
2h |
Priority level 2 |
6h |
5h |
4h |
Priority level 3 |
8h |
7h |
6h |
Fault message |
|||
via ticket system via customer portal |
✓ |
✓ |
✓ |
via e-mail |
✓ |
✓ |
✓ |
Fault processing |
|||
via e-mail |
✓ |
✓ |
✓ |
by telephone |
✓ |
✓ |
✓ |
via video chat |
✓ |
✓ |
✓ |
Remote Access** |
✓ |
✓ |
✓ |
On-site support response time |
|||
Priority level 1 |
96h |
72h |
48h |
Priority level 2 |
120h |
96h |
72h |
Priority level 3 |
144h |
120h |
96h |
First 15 min free |
X |
✓ |
✓ |
Package price (15 hours remote service) |
2.650 Euro |
2.500 Euro |
2.350 Euro |
Digital services |
|||
DVS Connect customer portal |
✓ |
✓ |
✓ |
Connect machine file |
✓ |
✓ |
✓ |
Legend: Availability * Times also refer to the CET time zone. This does not apply on national holidays in Germany or on the days 24/25/26/12 and 31/12/1/1. Remote Access** Technical requirements for remote access must be met. |
Thank you for your interest in the services offered by the DVS Group. We need a few details from you so that we can offer you the right service subscription.